Order Cancellation Policy

We understand that you may need to cancel your order under certain circumstances. Please review our cancellation policy below to understand your options and the applicable procedures.

1. Cancellation of Unfulfilled Orders

If you wish to cancel an order that has not yet been shipped, you may submit a cancellation request through any of our customer service channels. Once your request is confirmed, you will receive a full refund equal to 100% of the amount you paid. No cancellation fees will be applied in this case.

2. Cancellation of Shipped Orders

If your order has already been shipped, it can no longer be canceled. However, once you receive the package, you may initiate a return in accordance with our return policy. To proceed, please follow the return instructions provided with your package or contact our customer support team for further assistance.

3. Refund Process

Processing Time: After your cancellation request has been received and approved, your refund will be processed within 1–5 business days.

Method of Refund: All refunds will be issued to the original payment method used at the time of purchase.

4. Contact and Support

If you have any questions about canceling your order or need assistance at any stage, please feel free to contact us through our available customer service channels.

Phone: +1 (214) 573-3636

Email: care@nordariocasa.com

Address:1451 Colquitt Rd #401,Terrell,TX 75160,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)