Política de reembolso

Order Cancellation Before Shipment

If you choose to cancel your order at any time before it has been processed and shipped, regardless of the reason, we fully understand and support your decision. In such cases, you will receive a full refund of the total amount paid without any deductions or conditions.

Returns and Exchanges Within the Authorized Period

Within 30 days of purchasing home goods from our platform, you may request a return or exchange if you meet the applicable return conditions. Eligible requests may result in either a refund or a replacement product, depending on your preference.

Product Defects or Order Errors

If the product you receive is damaged (for example, cracks in wooden furniture components that prevent normal use), or if we make an error in fulfilling your order (such as sending the wrong model, color, or size), you may request a full or partial refund depending on the situation, or choose to receive a replacement.

Return and Exchange Requirements

Products must be brand new, unused, and free from any signs of wear, stains, or damage.

It is strongly recommended to retain the original packaging, as it helps protect the product during return shipping. If the original packaging is not available, the customer must ensure the product is securely and properly packaged.

All accessories, user manuals, warranty documents, and related items must be returned together with the product.

Product tags must remain intact and must not be removed or damaged.

Procedure for Requesting a Refund or Exchange

Initial Request

Preferred Method via Email: Please send an email including your order number (which is essential for identifying your order) and clearly describe the reason for your request (such as dissatisfaction with design, incompatibility with your interior style, or quality concerns). Providing detailed information will help our team process your request more efficiently.

Alternative Method via Phone: You may also contact our customer service team by phone, and our representatives will guide you through the necessary steps.

System Verification

Our service and verification team will review your request submitted via email or phone. This process includes a thorough evaluation, such as confirming the authenticity of the order by comparing system records and payment data, verifying that the purchase date falls within the return period, and assessing whether the product meets the return requirements, including its condition and any reported defects.

Returning the Product (If Approved)

If your request is approved, you will be notified via email or phone and provided with the return address. Please ensure the following:

The product is securely packaged with protective materials to prevent further damage during transit.

A return or exchange form is included in the package, indicating the order number, product details, and reason for the request.

A trackable shipping service is used so that the return status can be monitored.

A return label is included in each package. Please prioritize using this label to complete your return or exchange. If the label is lost or cannot be used, please contact customer service for assistance.

Refund Processing

Once the returned product is received, our team will inspect it to verify that it meets all return requirements. If approved, the refund will be issued using the same payment method used for the original purchase.

Refund Method and Timeline

Estimated Timeline: Refunds are processed within 1–5 business days after approval.

Refund Method: Refunds will be issued to the original payment method to ensure transaction security and traceability.

Cost Policy

Customer-Initiated Returns: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and retaining the shipping receipt.

Store Errors or Manufacturing Defects: If the return is due to our error or a product defect, we will cover all return shipping costs and provide either a full refund or a free replacement. The return label included with the package will cover the applicable shipping costs under these conditions.

Customer Damage or Non-Compliance: Returns or exchanges will not be accepted if the product has been damaged by the customer, if the original packaging is missing, or if the product does not meet resale standards.

Contact Information

If you have any questions or require assistance, please contact our customer service team through our official support channels.

Phone: +1 (214) 573-3636

Email: care@nordariocasa.com

Address:1451 Colquitt Rd #401,Terrell,TX 75160,United States

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)